We have several windows 10 machines (notebooks), various version ranging from 1803 to 1903, showing the same symptoms: when shutting the computer down, a popup appears trying to kill a process but resulting in an unresponsive program message:
Translation of text in image:
Program is unresponsive
Click on Cancel to go back to windows and check the status of the application
Click on End now if you want to terminate the application right away. Non-saved data will be lost if you terminate the application now.
I've tracked this down to an (or multiple) office instance(s) (mostly excel, but have seen onenote on some occasions) still running, without an actual application running. I assume that closing a workbook somehow fails to close all process and resulting in a "ghost" process.
The symptoms vary from no occurances to 1 popup to even several (10+). It seems to depend on the nummer of office instances opened during that day.
When going through task manager, we can localize the "ghosted" processes and killing those results in a proper shutdown.
Could anyone shed a light what causes those processes to "ghost".
Environment:
- Office 365 Proplus
- Old and new installations of windows
- Different AD users
- No event logs entries about this issue
roplus
81 Answer
I'm having the exact same issue since we upgrade from Windows 10 1709 to 1903 Therefore we created a case at Microsoft. Microsoft suggested to remove Ivanti Workspace manager because of user roaming issues. Could this help you out?
Edit 16-06;We figured it out with the help of Microsoft Please review the registry key;"HKLM\SOFTWARE\Policies\Microsoft\Windows\System\AllowBlockingAppsAtShutdown" This should be set to "0" but was set to "1" in our case. Since we changed this, the error doesn't occur anymore.
This setting correspond with the GPO setting; Computer Configuration > Administrative Templates > System > Shutdown Options. --Turn off automatic termination of applications that block or cancel shutdown.
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