I have bought a new ASUS ZenBook, installed Ubuntu (I'm new to it) and wipping out windows completely, and things work well apart from the sound.
WHAT HAPPENS Basically I cannot get any sound out of the in-built speakers (harman / kardon), neither can I use the jack audio output. Interestingly, if I connect in bluetooth to my home speakers it works well (is it a sound card in the speakers themselves?).
- DETAILS I have tried a number of steps from what I read online:
- ubuntu settings/sound --> speakers not mutted --> no mention of "dummy output" -> instead the device for sound output is "Speakers - Built-in Audio"
- killall pulseaudio; rm -r ~/.config/pulse/* ; rm -r ~/.pulse* FOLLOWED BY pulseaudio -k
- sudo alsa force-reload
- reboot
- alsamixer and check the master and speaker are not mutted
- sudo gedit /etc/default/speech-dispatcher and try both run=yes and run=no (no difference after rebooting, so I switched back to the default which is no)
Here is the details about my configuration:
How should I approach the problem? I do not know where to start, or why this is so difficult.
Thanks for your help! Romain
13 Answers
The sound now works!
Updating to Ubuntu 18.10 didn't work. But worked is one or both of the two concurrent steps I took:
disable secure boot
upgrade to Ubuntu 19.04 (thank you Bludzee!)
Bad news though: my computer now struggles to boot (actually it intermittently manages to boot by itself one time out of 6, it's pretty bad!)
1I am not sure which zenbook you use,
but I have this problem with my zenbook ux533 (ubuntu 18.04) before.
The solution for me is update the kernel to 4.20
I use ukuu to upgrade the kernel, detail I wrote in the readme (issue 1)
hope it helps
Had the same problem, read this post and thought 'aah, cant be asked right now..' Used my laptop 2 days without sound and suddenly it was fixed. Automatic updating and some restarts seemed to be all it needed. (ubuntu 18.04.2 LTS)
laziness gets rewarded sometimes!
