I am trying to connect to my ISP with a new router but after calling my ISP they say they don't know what my VCI and VPI numbers are. Is there a way of finding these out remotely?
The issue has been escalated to EE level 2 technical support, but the chap I spoke to on the phone said they are not able to provide these details because they don't have access to them. However, my new Belkin router gives the following message when connected to:
Do you have VPI/VCI numbers handy?
In order to get online, you need to enter the VPI and VCI numbers. They identify the communication path your ISP wants you to use.
Your Internet Service Provider should have provided you with these numbers. If you can't find them, please call your ISP.
Any ideas?
1 Answer
They are not able to provide these details because they don't have access to them
The EE support staff are clueless as usual. If they had searched for "VPI and VCI numbers ee" their own website is the first result returned.
Advanced internet settings
Virtual circuit:
VPI=0 VCI=38
Source EE Home Broadband settings
11
