I have a computer with very little storage space (28GB).
I wanted to clear some space and I deleted the file usmt.ppkg (from C:\Recovery\Customizations).
After restarting the computer, I found out that I had no more mouse pointer, no more sound, and that the USB ports weren't working anymore.
I was able to recover my mouse pointer by updating the driver in Device Manager, but it doesn't work for the other issues.
I tried resetting the computer, but it doesn't work either (which I guess isn't surprising, since I messed with the Recovery folder...).
Anybody here knows how to fix this ?
Getting all the devices to work again would be great, but I would settle for being able to reset the computer.
Attached is a screenshot of my Device Manager.
My computer is an ASUS E200HA.
Windows 10 version 1607 (OS Build 14393.2214).
2 Answers
I create a bootable USB and re-installed Windows from there. It worked, problem solved. Thanks for your answers !
Is there anything I should do to mark this question as "SOLVED" ?
2If you can get to Command Prompt, type or paste this command:
DISM /Apply-CustomDataImage /CustomDataImage:C:\Recovery\Customizations\USMT.ppkg /ImagePath:C:\ /SingleInstancewhere C is the drive letter of the Windows partition.
Warning: Do not put quotes with the /ImagePath:C:\ option.
Please see this page: Compact OS, single-instancing, and image optimization at docs.microsoft.com
under "Single-instancing of provisioning packages"
Please let us, everyone, know if this helps. I have seen it help only one other person before, and others it did not.
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