I am logged in in Chrome with my Google account.
However, Chrome does not autofill passwords from that account.
Settings->Autofill->Passwords gives this:
No saved passwords, but I can login to my Google Account with the link. When I click the link, I get to passwords.google.com and see all (masked) passwords from my account. I don't need to login more than the first time in order to see them.
A "Clear bookmarks, history, passwords" upon turning off Sync does work the next time I login... until it breaks again. I don't want to need to take this step all the time.
How do I make Chrome get the login information and autofill it in login forms?
Edit 5 months later (Feb 2022): this happens again. My passwords are in my account, I am logged in in the browser, Chrome suggests usernames, but does not fill in passwords.
Solved with "Turn off sync", and clear passwords/cookies/cache as suggested in the dialog tick box. I don't think this is an expected feature :)
174 Answers
I was having the exact problem. It seemed to do with the fact that I have more than one Google account and for whatever reason, Chrome kept defaulting to the wrong one (little used, no saved passwords). Though it was asking me if I wanted to save passwords, those were going to my primary Google account and not being saved into this other profile. Go figure! I signed out of all Google accounts, then signed back into both Google and Chrome with my primary account and it's all working again. Hope this helps.
3I'm guessing it has to do with Windows-Encryption not working. Guessing Chrome sync tries to download/cache the passwords on the local PC, BUT it needs to do that securely (via encryption) so viruses can't easily access plaintext passwords. Clearly google HAS your passwords since you see it on that passwords.google.com site but the Chrome application doesn't.
Some questions:
Can you try this google account on another PC? I imagine it'll work & that'll confirm its not the google account
If you sign into Chrome with a different google account & enable sync do those passwords show up in Chrome (without accessing passwords.google.com) & autofill?
In admin command prompt do the following commands, wait for each to finish before progressing to next. Then try to replicate issue:
Have you reviewed Event Viewer? Focus on Application & System. Might want to look in Applications and Services, Microsoft, some item here
Process of elimination ideas that might help narrow down the issue:
A. If you don't sign into a google account can you save a password, reboot PC, then it'll auto-fill? If that works it negates my Win encryption not working theory
B. Try sync/chrome-login with user-chrome-app. When you install Chrome it'll ask for admin credentials, click cancel & it'll install Chrome to appdata instead of Program Files. Logging into PC as limited/non-admin user will also accomplish this. This will confirm if your chrome installation is the problem
C. As others have pointed out you really should uninstall chrome, reboot PC, then reinstall it. I hope you've tried that already
D. Try an older version of Chrome
E. I assume you've tried the various Google articles: Get your bookmarks, passwords & more on all your devices; Fix issues with sync in Chrome; Fix issues with saved payment info & passwords
You're today completely dependent on one browser, Chrome, and on one device, your computer.
To liberate yourself from this dependency, I would suggest using a third-party product that is cross-browser and cross-platform. You could then have your logins on your computer, on your phone, on Chrome, on Firefox etc. etc.
Here are several possibilities:
3This happens every few months, and my current work-around is this:
- turn off sync
- in the confirmation dialog, tick the option to clear cache and cookies and passwords
- chrome starts in some kind of standard vanilla mode
- turn on sync again
You lose local data, but the passwords get filled in again.
