Adobe Reader XI and Acrobat X have stopped opening. When I try to open a PDF, or either one of these programs, the cursor shows a busy icon for a few seconds and stops.
Each time I open it a process will show up in Task Manager, but no window will open.
I have tried these things, but none will work
- Restarting the computer
- Running as Administrator
- Repairing the installation
- Reinstalling
- Following this guide: When I ran acrofix it returned exit code 3
- Also I have seen, Adobe Reader XI will not launch, but I am not running tune up.
There is nothing in Event Viewer for either Reader or Acrobat either.
I am running Windows 7 Ultimate x64.
55 Answers
Adobe now has an official fix for this problem.
Download Acrofix here.
I had the same problem. It was frustration having to use internet browsers to read PDF files. Until one day, I tried to open acrobat reader XI again and the user agreement came on. I clicked agree and everything is running fine now. Do you remember the user agreement coming on after a successful re-installation?
I just had the same problem and this answer helped, thanks! To force the appearance of the user agreement I opened EULA.EXE by double clicking, which should be located in C:\Program Files (x86)\Adobe\Reader 11.0\Reader or a similar path, and accepted the agreement and now everything seems to work.
1A little bit later, I found my answer. I had this same issue with Adobe Reader and Acrobat. It was not the EULA. I was messing with the task manager and I realized that killing the process acrobat_sl.exe for Acrobat and reader_sl.exe for Adobe Reader solved my problem. I then created a batch file that auto ran everyday and killed these tasks.
I know I'm late on this thread, but none of the things above helped me out, but I did find a solution to the proposed problem. Since my Adobe would not launch from the desktop, or the .exe in program files, I found a known good computer with the same Adobe and copied the Adobe files from that computer and replaced it with the broken PC adobe files. Adobe works great now.
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